A training platform that delivers sensitivity training to police, with the aim of improving their communications with survivors of sexual assault.
The Brief
''How might we achieve greater collective wellbeing through 
the power of our individual data?'' 
Set by the IxDA for 2020-21's Student Design Charette.
I was selected as one of 10 international finalists and assigned a group with which to work on this brief over a period of 2 months. All work shown was completed within a group of 4 and every member had input at each stage of the project's progress. My main roles included data synthesis, journey and empathy mapping, ideation, wireframing, copy and script-writing.
The Problem
​​​​​​​3 out of 4 sexual assaults go unreported to the police.
Our starting point was the huge problem of sexual violence, more specifically the ‘loss’ of sexual assault cases in the system. Through our research we identified that one main reason for this is the fear from survivors that law enforcement won’t believe them, or will  treat them insensitively.
Interviews were conducted with relevant stakeholders, including law enforcement officers, victim advocates and SANE nurses. Interviews were transcribed and quotes/findings grouped into affinity diagrams.
Existing user journey
Reading survivor stories and interviewing experts gave us a strong understanding of the current experience for both survivors and law enforcement.

Current user journey for a survivor of sexual assault

Current user journey for a police officer

The Opportunity
1. Create trauma-informed metrics for officers' performance evaluations.
2. Provide on-going trauma-informed training to police officers.
A survivor of sexual assault has many complex issues to contend with. It is important to give survivors freedom and choice, but there is a fine balance between this and over-burdening with responsibilities. In focusing on interactions with law enforcement, with a view to improving them, we scoped our work to allow for maximum improvement in experience for the survivor with minimal survivor input.
A range of training possibilities were explored based on learnings from interviews, 
including VR, Ai assistants and roleplay activities.
The Concept
Discourse is a speech recognition training tool for police officers working with sexual assault victims, and their supervisors, to track training, measure growth, and compare practical skills with their real-world experience.
Officers can take part in role play training, where one is given a survivor script and the other takes their statement. The system analyses the language and the context of the conversation to provide real-time suggestions to the officer taking the statement. The system also analyses non-verbal cues like pauses and change in tone, to give live insights on how the survivor is responding.
Voice recordings of conversations from real cases can also be uploaded, and Discourse can quickly analyse the voice data to generate a report on how real-world application compares to performance in training. 
Officers and their supervisors can also review the conversation transcripts from training and in the field. This helps the officers know the exact points where they need to improve, and also helps supervisors to create more accurate performance reviews.
As more departments start adopting our product, a leader board is formed, based on combined performance scores. This encourages departments to improve their skills and adopt more trauma-informed practices.
New user journey

New user journey for a police officer, with Discourse

New user journey for a survivor of sexual assault, with Discourse

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